I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
I am currently working on a spring line sheet for 2019. Please message me your shop information if you’re interested in carrying my items and I will let you know my availability and production time.
All items ship USPS w/ domestic tracking number to the shipping address provided. Please be sure to confirm address is entered accurately.
----International Customs & Import Taxes----
Please be aware, additional customs and import taxes or fees may apply to your order & are the responsibility of the buyer upon delivery. Unfortunately, I am unable to determine what fees may be due as any taxes will be assessed by buyer's customs office.
Per shipping requirements, all items inside an international package will be listed as merchandise with value of contents accurately reflected on customs form. (So if your order is a gift, please be aware that the contents & price of your order will be displayed on the shipping label)
Customs regulations can vary widely by country, but if you have questions, the best contact is your local post office or customs office for the most accurate, up
✹ Refund/store credit: A refund or credit may be offered in the event of a shop error, however refunds cannot be offered for circumstances out of the shop's control, such as item shipped to incorrect address provided or package unretrieved from post office.
Please be sure to confirm shipping address is correct & up to date at checkout and notify me right away if a change should be made before shipping. Items 'returned to sender' may be arranged to be reshipped, but will incur an additional shipping charge.
✹ Lost, delayed or undelivered mail: Claims will be initiated with USPS after 7 working days. While the shop is not responsible for lost/stolen packages or delays due to customs, I will assist in every situation to the best of my abili
Because all products are independently handmade to order, we are unable to offer refunds, exchanges, or returns.
Deposits are fully nonrefundable for commissioned orders.
If your order is damaged during shipment, please take photos, save all of the packaging until USPS IS able to conduct an evaluation, and contact me within 3 days of delivery so I'm able to file a claim on your behalf.
By purchasing from Cecelia Stitch, you agree to the shop's policies.